At Water Adventure Hub, we’re committed to getting your water sports gear to you quickly and ensuring you’re completely satisfied with every paddle, SUP, and accessory.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

We offer two shipping methods to accommodate your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to some Asian countries and remote areas.

Returns & Exchanges

Our Return Policy

We accept returns and exchanges within 15 days of delivery. To be eligible:

  • Items must be unused and in original condition
  • Original packaging and all tags must be included
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns or exchanges for:

  • Full face snorkel masks (due to hygiene reasons)
  • Used water sports equipment
  • Items not in original condition or missing parts/tags

How to Return an Item

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you want a refund or exchange

Step 2: Package Your Items

Once approved:

  • Repackage item(s) in original packaging with all tags and accessories
  • For paddles and SUPs, ensure all parts are securely packed to prevent damage

Step 3: Ship Your Return

We’ll provide a return shipping address (our warehouse in Los Angeles).

  • Customer is responsible for return shipping costs unless the return is due to our error
  • We recommend using a trackable shipping service and keeping your receipt

Refund Processing

  • Timing: 3-5 business days after we receive and inspect your return
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • You’ll receive email confirmation when your refund is processed

Note: Depending on your bank/payment provider, it may take additional time for the refund to appear on your statement.

Exchange Process

To exchange an item (e.g., switching from an Aluminum SUP paddle to a Carbon SUP paddle):

  1. Follow the same return process above
  2. Clearly state in your email that you want an exchange and specify the replacement item
  3. We’ll process your exchange once we receive the original item
  4. Customer is responsible for any price difference and additional shipping costs

Damaged or Incorrect Items

If you receive a damaged item or wrong product (e.g., Glassfibre SUP paddle instead of Carbon SUP paddle):

  • Contact us immediately at [email protected] with photos
  • We’ll arrange a replacement or refund at no additional cost
  • In some cases, we may ask you to return the item using a prepaid shipping label

The Water Adventure Hub Promise

“We stand behind every paddle, SUP, and water sports accessory we sell. If you’re not completely satisfied with your gear for your aquatic adventures, we’ll make it right.”

Questions?

Email us at [email protected] or call our LA office.

Water Adventure Hub
1253 Parkway Street
Los Angeles, US 90017